Shipping & Returns

1)Who is Awvape Wholesale ?

We are an factory based international company and ship orders all over the world.We are dedicated to offer the best prices with fast shipping for all our products.,We ship out packages on every working days. All packages will include a tracking number. we accept both retail orders and wholesale orders

 

2)How will you ship my order ? 

Currently we provide free shipping on all orders! We have all products in stock in China, so we can ship out your packages in 24 hours when we receive your order.  Wholesale orders will be shipped by DHL/ UPS/ TNT/ FEDEX, need 5-7 business days. There could be 3-5 days more in peak season. 

you can check the tracking number and tracking site on your account after we send it out.


3)What kinds of warranties does Awvape supply?
For all of our accessories, we only offer warranty for damage during transportation. 

4)Do I need to send defective products back?
Awvape is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:
1) Product name and quantity:
2) Defective Video or pictures:

Note: Video/video links or pictures must be straight to the point and show the problem clearly.
When defects are found, please inform your sales representative or email us at info@awvape.com as early as possible. We will solve your problem as soon as possible.

5)How do I handle the dead on arrival or not as ordered?
If the items received are not the one you ordered or not as described, please take a picture or video of the item you received and contact with us. We will get back to you within 24 hours in business days.

6)When will Awvape send me replacement ?
Once we confirm, replacement will be shipped out shortly.